Carlo Garcia

Information Technology Operations Specialist
Carlo Garcia

Carlo Garcia is the IT Operations Specialist for PDA. He has become an integral part of the IT Department by demonstrating focus, patience, and determination to troubleshoot processes and tech devices for the company.

Prior to his IT position, Carlo was a Shift Lead for the CoLEAD Program. He possesses over 10 years of homeless outreach and direct service experience with a full spectrum of individuals experiencing homelessness. He originally started his career as an outreach coordinator for the Downtown Seattle Association’s homeless outreach team. He assisted in the development and growth of the program and was promoted to the Lead Public Safety Outreach Coordinator. In this position, he assisted law enforcement when addressing homelessness issues in downtown Seattle.

He recently relocated back to Seattle from Buffalo, NY where he worked as the Homeless Street Outreach Specialist for BestSelf Behavioral Health. In this position, he provided intensive case management and care coordination to individuals living with a severe and persistent mental health diagnosis. He was also Chair of the Homeless Outreach and Housing Committee which was part of Western New York’s Homeless Coalition. Carlo also participated in Code Blue which provided emergency shelter during the winter months.

Carlo is passionate about helping people in any way possible, whether it be through direct services or in IT; Carlo strives to be available to help. Carlo is passionate about helping PDA streamline workflow and improve system navigation through the adoption of technology.